Courtney Love Wins her Twitter Defamation Case – What Does It Mean For You?

Courtney at the Tabernacle by Katjusa Cisar from Flickr (Creative Commons License)

Courtney at the Tabernacle by Katjusa Cisar from Flickr (Creative Commons License)

Last week, a California jury reached a verdict in the Courtney Love Twitter defamation case – the first Twitter defamation case to go to trial. Love hired attorney Rhonda Holmes to represent her in a fraud case against the people who were managing Kurt Cobain’s estate. Their professional relationship didn’t work out, and in 2010, Love posted a tweet that said in part, “I was f***ing devestated [sic] when Rhonda J. Holmes esq. of san diego was bought off.” Holmes sued Love for defamation.

In general, defamation requires a false statement about a person told to a third party, that hurts that person’s reputation. Essentially, Holmes argument was that the tweet was lie and that it damaged her reputation. Defamation is a state-law issue so check how the law is written in your state.

Initially, I was surprised when I saw that Love won this lawsuit, until I read the full article. Then I made a video explaining why Courtney Love won this defamation case.

The law applies different standard to defamation involving public persons versus private persons. When a public person is defamed, the victim can prevail if she can prove that the person making the statement acted with malice – meaning they knew or should have known that they were lying when they made the statement. When a private person claims they were defamed, they only have to show that there was a lie about them that hurt their reputation.  

Holmes isn’t a celebrity lawyer. She’s just a person. You might think that Holmes would be treated like a private person, but the court said she was a public person in regards to this case because of her affiliation with Love. (Some people are public people all the time – i.e., celebrities – and some people are public figures only regarding certain issues.) Here, the jury believed Love when she said she didn’t know she was lying when she made the statement, so that’s why she won the case.

So what does this mean for you? This case suggests that you can be Joe Average Nobody (private person) in your day-to-day life but if you are affiliated with a celebrity, you can be a public person in regards to your dealings with them. If you claim that your celebrity friend defamed you, you may have a higher bar to clear than if you were defamed by your Joe Average Nobody friend.

Here’s something else to think about – celebrities are public people because they put themselves into  the public spotlight. If you are “internet famous” or put yourself online for all to see via your blog, YouTube channel, or on other social media platforms, you may become a public person. When you’re a public person, you can expect more criticism and the law will protect your critics against defamation claims as long as they didn’t know or couldn’t have known that they were lying about you when they did it.

There is no cut-and-dry equation to determine whether you are a public or private person in regards to a defamation case unless you are an obvious celebrity. So if you are ever file a defamation lawsuit, part of the trial might be just determine whether you are a public or private person in the circumstances of the case to determine which standard applies.

If you want more information about internet defamation, please check out my book,  The Legal Side of Blogging: How Not to get Sued, Fired, Arrested, or Killed. It has an entire chapter dedicated to online defamation. You can connected with me on TwitterFacebookYouTubeLinkedIn, or you can email me. You can also subscribe to the Carter Law Firm newsletter.
Please visit my homepage for more information about Carter Law Firm.

Should You Blog About Your Crimes?

Crime Scene by Alan Cleaver from Flickr (Creative Commons License)

Crime Scene by Alan Cleaver from Flickr (Creative Commons License)

Recently I had an interesting conversation with my friend Joe Manna. He wanted to write a blog pot about his experience driving a Prius and he had concerns about disclosing the fact that he was speeding – not just a little over the limit, but driving over 100 mph.

Luckily under the law the burden is on the prosecution to build a case against you. As far as we know, no one from law enforcement saw him speeding and we really don’t know which city/county he was in when this occurred, or even if he was in California or Arizona. Frankly all we have is his claim that he was speeding and anyone who’s ever heard a fishing story knows how much someone’s word can be taken at face value. As far as I know there’s no physical evidence of what actually happened.

Joe’s question brought up a good point – be careful about what you post online and aware of what others post about you. If you disclose that you committed a crime and post videos or pictures from it, that could be evidence that could be used against you.

Think about all the stories you’ve heard about burglars that were caught after they took pictures of themselves with their loot and high school pranksters who took pictures of themselves doing their senior prank or stealing their rival’s mascot.  They were busted in part due to their own stupidity.

This is one of the risks we take in the flash mob world. After each event, we post the blog, photos, and video from the flash mob so people can enjoy our shenanigans. If we did anything illegal during the flash mob, we just admitted it and probably gave law enforcement the evidence they need to prosecute us.

So does Joe have anything to worry about? Probably not. The worst thing he probably has to worry about is he’s put the police on notice that he speeds so maybe the cops in his neighborhood might pay a bit more attention to him when they see him out and about.

Can you blog about your crimes? Of course! Should you? That’s a different question. Think hard about the potential consequences of the post before you tell the internet-accessible world about your wrongdoings. You never know where that information will end up and what those people will do with it.

If you want more information on this topic, please check out my books The Legal Side of Blogging: How Not to get Sued, Fired, Arrested, or Killed and Flash Mob Law: The Legal Side of Planning and Participating in Pillow Fights, No Pants Rides, and Other Shenanigans.

You can connect with me on TwitterGoogle+FacebookYouTubeLinkedIn, or you can email me.
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Please visit my homepage for more information about Carter Law Firm.

Creepy New Facebook Terms of Service Coming

Facebook’s Infection by Ksayer1 from Flickr (Creative Commons License)

When I got the notice that Facebook was updating its Statement of Rights and Responsibilities and its Data Use Policy, I didn’t think much of it. If you want to use their service, you’re stuck with their terms of service. I just made a mental note to verify that my privacy changes hadn’t changed when they roll out the new policies go into effect. But then a friend told me about some of the changes that made me take a closer look.

Facebook says, “Your privacy is very important to us.” That doesn’t mean they care about keeping your information private. That just means they’re telling you how they’re using it.

Facebook previous terms of service put us on notice that they treat your name and profile picture like public information and they basically track all of your activities on the Facebook site and mobile app – this includes when others’ tag you in a photo, status update, at a location, or if someone adds you to a group.  And don’t think about creating a profile with fake information because that’s against the rules too. When you post a photo on Facebook, you give them a “non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use” it however they want. If you delete a photo, the license ends, unless it’s been shared with others and they haven’t deleted it.

Facebook: The privacy saga continues by opensourceway from Flickr (Creative Commons License)

Facebook: The privacy saga continues by opensourceway from Flickr (Creative Commons License)

Now here’s something interesting, the old rules state you can’t tag anyone on Facebook without their consent. When’s the last time your friend asked for your permission to tag you? Facebook says tell your friends if you’re ok with them tagging you and if they refuse to respect your desire not to be tagged, then block them. (Blocking = no tagging for you)

So what’s going to be changing with Facebook? Well, they’re going to add a facial recognition program that will scan people’s photos and suggest friends to tag by comparing the photos to others’ profile pictures and other photos where you’ve been tagged. Does that sound a little Big Brother to anyone else?

I’m guessing this change is going to piss off a lot of people who know about it. I get hits on the law firm’s website every day from people who want to know if and how others can post pictures of them online or whether they can post pictures of others online. Every day.

I wonder how many people are going to change their profile picture to a photo of their pet and disallow all other tagging to avoid Facebook suggesting friends tag them when others post pictures of them. I bet more people will talk about this idea more than will actually do it.

And I don’t think this is a change but more of a clarification. The new rules say, “[Y]ou permit a business or other entity to pay us to display your name and/or profile picture with your content or information, without any compensation to you.”  It’s their site and their rules, and they probably don’t care if you don’t like it.

If you don’t like these changes, you can bitch about it but accept it or delete your account. Unlike deactivating your account, this completely removes it from Facebook.

If you want more information about the legalities of social media, please check out my book The Legal Side of Blogging: How Not to get Sued, Fired, Arrested, or Killed. If you need information or advice about a situation involving your Facebook, please contact a social media attorney in your community.

You can connect with me on TwitterGoogle+FacebookYouTubeLinkedIn, or you can email me.
You can also subscribe to the Carter Law Firm newsletter.
Please visit my homepage for more information about Carter Law Firm.

How to Prevent Cyberbullying – Tips for Parents

Hopscotch by Dean McCoy Photography from Flickr

Hopscotch by Dean McCoy Photography from Flickr

It’s back to school time and most parents are rejoicing that their little angels are going to be at school 6-8 hours a day for the next 9 months. They’re going to be spending a lot more time than their peer group than during the summer so it might be a good time to review your family’s rules regarding where and how they spend their time online.

I know a lot of parents are concerned about cyberbullying – from a victim and perpetrator perspective. Here are my tips to help parents prevent their child from being involved in a cyberbullying situation.

1. Wherever your children are active online, you need to be there too.
Whatever social media sites your kids are using, you need to have an account and be connected to them, to at least be aware of how and to whom they are communicating. There should be a clear expectation that they can’t create a profile on a site or add an app to their phone without your permission.

2. Address behavior where your child may be bullying others or being bullied.
Have high expectations for your child’s behavior. They can have fun with their friends, but it shouldn’t cross the line into being cruel. You don’t want them to develop the habit of shooting their mouth off whenever they want online.

Likewise, be understanding and empathetic if your child is being targeted by their peers for being different. Support them and don’t ignore it. Work with them to decide the best way to deal with it.

3. Educate your children about communicating with strangers online.
Each family is free to set their own rules, but in general, I don’t recommend that parents allow their children to form relationships with people online that they don’t know in real life.

Carter Law Firm's Postcards

Carter Law Firm’s Postcards

4. Educate your children about the potential effects of every post.
Once a post is out there, you can never fully take it back. It will always be on a server somewhere. Even if the original post is deleted, you have no control over whether others took a screenshot or shared it with others before it was deleted. My rule of thumb is never post anything online that you wouldn’t put on the front page of the newspaper. The same idea should apply to sending text messages and taking pictures with your phone.

5. Know how to access your child’s cell phone.
I generally support respecting your children’s privacy but parents should be able to check their child’s text messages, pictures, and apps if a situation warrants it.

6. Cut off the bully’s access to your child.
There are ways to block users and report abusive people on every social media site that I know of. One of the best ways to help a child begin to feel better is to cut off the bully’s ability to communicate with them. If they’re being bullied via text message, consider changing their number.

7. If your child is being abused, report it to the appropriate social media forum, email provider, or cell phone service provider.
The terms of service have rules against using their forum to harass others and a social media site has the authority to suspend an abusive person’s account if they think it’s necessary.

8. Keep a record of the abuse.
There are times it makes sense to pursue a civil lawsuit or get law enforcement involved. If you do that, you will have to prove that the harassment occurred. A court can be sympathetic to your story, but they cannot punish the wrongdoer without sufficient evidence. Take screenshots of abusive posts on social media sites and don’t delete the abusive emails or text messages.

If you prefer to hear me talk about this topic, I made a video of cyberbullying tips for parents.

If you want more information about the legalities of social media, please check out my book The Legal Side of Blogging: How Not to get Sued, Fired, Arrested, or Killed. If you need information or advice about a situation involving your child, please contact a social media attorney in your community.

You can connect with me on TwitterGoogle+FacebookYouTubeLinkedIn, or you can email me.
You can also subscribe to the Carter Law Firm newsletter.
Please visit my homepage for more information about Carter Law Firm.

 

News Reporter Shea Allen Fired because of her Personal Blog

TV Camera on the grass by Simon Yeo (smjbk) from Flickr

TV Camera on the grass by Simon Yeo (smjbk) from Flickr

Shea Allen was a TV reporter in Alabama who has a personal blog. She was fired after she released a post of “No Apologies: Confessions of a Red Headed Reporter” where she, among other things, admitted she is “frightened of old people,” has “taken naps in the news car,” and that she’ll stop recording if you ramble and she deems you unnecessary for her story but let you think otherwise. You can check of her post for the full list. I’m not sure what to think of her statement that her best sources have secret crushes on her.

Shea’s boss was not impressed and fired her because the post did “irreparable harm to the station’s image.” She did an interview about the situation with Keith Yaskin from The Flip Side Communications and shared her thoughts about what happened here.

Shea doesn’t think that she should have been fired since the alleged inappropriate post appeared on her site where she’s sharing her personal views, and not representing the TV station and because she offered to take the post down once she became aware of her employer’s objections to it.

The First Amendment protects Shea’s right to free expression; however the fact that her statements were not illegal is not enough to keep her boss from firing her, at least if she was an at-will employee. At-will employees can be fired for any legal reason, including the fact that your boss doesn’t like what you posted on your personal blog as long as what you wrote about isn’t protected (i.e., your gender, race, religion, disability, etc.)

Keith hit me up for an off-the-cuff response interview and here’s what I had to say about bloggers like Shea being fired because of their blogs here.

What about the statement that she was just being funny? I believe that was her intent; however blogging gives you a voice but not necessarily a voice tone. You can’t guarantee that what’s funny to you will be seen as such by others, especially when it’s your boss reading about things that you do at work that he/she may frown upon.

I agree with Shea that her situation highlights a “gray area in social media.” It’s because of situations like this that every company needs a social media policy that provides clear dos and don’ts when possible but more importantly provides guidelines for employees when it comes to their online posts, whether they’re using the company’s social media accounts or their own. Companies should remind employees that their posts are permanent and that they should treat each post like a digital billboard that millions of people might see.

I also think that Shea’s confused about the limits of the freedom of speech. It applies to everyone in the U.S., but it doesn’t protect you from all the consequences that may occur because of what you said.

If you want more information on this topic, please check out my newly revised book, The Legal Side of Blogging: How Not to get Sued, Fired, Arrested, or Killed.

You can connect with me on TwitterGoogle+FacebookYouTubeLinkedIn, or you can email me.
You can also subscribe to the Carter Law Firm newsletter.
Please visit my homepage for more information about Carter Law Firm.

Could Amy’s Baking Company Bring Legal Action For Online Comments?

Savouring a soft Scottsdale Sunset by Nelson Minar from Flickr

Savouring a soft Scottsdale Sunset by Nelson Minar from Flickr

So social media blew up this week after Amy’s Baking Company, owned by Samy and Amy Bouzaglo, was featured on Kitchen Nightmares where Chef Ramsey walked away after he felt that the owners of the restaurant were not willing to listen to his critiques. On the show, Amy claimed that the business was hurt by “online bullies” who told lies about them.

After the show aired, the business received national attention and there were several irate posts from the owners on the restaurant’s Facebook pages – one they claim was hacked and the new one they started yesterday.  According to the Phoenix Business Journal, one of the owners’ posts stated they were keeping track of who was commenting and that they “will be pursuing action against you legaly, and against reddit and yelp, for this plot you have come together on. you are all just punks.”

Well, what if Samy and Amy wanted to pursue legal action against people who left comments on their Facebook page, Yelp, or Reddit? What would they claim – infliction of emotional distress? Defamation? For the most part, sharing your opinion is protected by the First Amendment. Yelp and Reddit simply provide forums for others to share but they don’t control the content that is posted, so there’s probably not much they could do in regards to those sites themselves.

What about defamation? In Arizona, defamation requires a false statement about the plaintiff, communicated to a third party, that hurts the plaintiff’s reputation. If Samy and Amy filed defamation claims against anyone who created a post about them or their restaurant, the defendants have three main ways to defend themselves.

Defense #1: There’s no defamation if the statement was true.
If you didn’t tell a lie, there can be no defamation. If you make a statement that only contains your opinion and you told the truth about your thoughts and feelings, there can be no defamation.

Defense #2: The only part of the statement that was false was insignificant.
If the only part of your statement that was false was insignificant, there’s no defamation. For instance, if you write a bad review for a restaurant because you didn’t like their XYZ burger but it turns out you ordered the RST burger, that would be a false statement. If the only thing that wasn’t accurate was the name of the item you ordered, but your review of it was true to your experience, that misstatement would be so minor that it wouldn’t qualify as defamation. The part that was the lie likely didn’t hurt the plaintiff’s reputation.

Defense #3: There was no reputational damage.
This is my favorite of the defamation defenses. Essentially this defense says the plaintiff’s reputation is so bad that there’s nothing you could say that would make it worse. This is a very high bar to clear. I suspect you’d have to make a false statement about a modern day Hitler to have a reputation that’s this bad. In most cases, a person can have a really bad reputation but you could make it worse if you told a lie about them and said they kick puppies or molest children.

According to one of Amy’s Baking Company’s Facebook pages, they will be having a grand re-opening on May 21st. It will be interesting to see the reviews from the people who visit the restaurant that night.

If you suspect you’ve been the target of defamation, please contact an attorney in your community. If you want more information about online defamation and the defamation defenses, please check out my book, The Legal Side of Blogging: How Not to get Sued, Fired, Arrested, or Killed.

You can also subscribe to the Carter Law Firm newsletter.
You can connect with me on TwitterGoogle+FacebookYouTubeLinkedIn, or you can email me.
Please visit my homepage for more information about Carter Law Firm.

FAQs about the Legalities of Social Media

Carter Law Firm's Official Postcard - let me know if you want me to send you one.

Carter Law Firm’s Official Postcard – Let me know if you want me to send you one.

I had the pleasure of speaking at the Public Relations Society of America’s Western District Conference last weekend. I led two sessions: “So you want to do a flash mob” and “The Legal Side of Blogging: 10 Questions to Ask Before you Hit ‘Publish.’” Both sessions were great and I wanted to share some of the frequent questions I get when I talk about the legalities of social media.

What should you do if you’re outsourcing your blog content?
You need a kick ass contract that clearly states who owns the copyright in the content that is created. If the hiring company obtains copyright, does the blogger get permission to put a copy of the work in their portfolio to obtain other work? The contract should also state who is responsible if there are any problems related to the work (i.e., copyright infringement claim) or if there are any disputes related to the contract.

What should you do if you want to use a photo from a company’s site, such as if want to write a positive review of their company?
There’s a chance that using the photo could qualify as fair use; however it’s probably best to avoid the possibility of being hit with a copyright infringement claim by asking the company if you can use their photo. You never know who owns the rights to an image and if there are any restrictions related to using it.

What’s the worst case scenario if you use an image from Google Images without verifying that it was available for use with a Creative Commons license or had been released to public domain?
You could be sued for tens of thousands of dollars for copyright infringement. I always say that just because someone sues you that it doesn’t mean they’re going to win, but in this case, they might. You can still be sued and lose even if you didn’t mean any harm.

I get permission to use every photo on my blogs or use photos that are available under Creative Commons licenses that allow me to modify and commercialize each image.

What if you’ve been using Google Images or you haven’t kept track of what images you’re allowed to use?
Probably no one wants to hear this, but I’d rip every image out of your site and start over, making sure that you own or have permission to use every image on your site.

These are my rules of thumb when it comes to social media:

  • Assume everything you post online will be seen by your best friend, your worst enemy, your boss, and your mother. If you’re not ok with one of those people seeing what you want to say, don’t post it.
  • Don’t post anything online that you wouldn’t put on the front page of the newspaper.

For more information about the legalities of social media, please check out my book The Legal Side of Blogging: How Not to get Sued, Fired, Arrested, or Killed.

You can also subscribe to the Carter Law Firm newsletter.
You can connect with me on TwitterGoogle+FacebookYouTubeLinkedIn, or you can email me.
Please visit my homepage for more information about Carter Law Firm.

On Being an Outspoken Blogger

Call a spade a spade by scarycurlgirl_photos from Flickr

Call a spade a spade by scarycurlgirl_photos from Flickr

I had the pleasure of speaking at TechPhx last weekend. My presentation was entitled The Legal Side of Blogging: 10 Questions to Ask Before you hit “Publish.” We had a great discussion about how to be an outspoken blogger without setting yourself up to get sued for defamation or invasion of privacy. Hat tip to Tyler Hurst who joined us via Ustream from Portland.

I walked away from the discussion with the reminder that big problems can result from little mistakes. Often times saying less is the best course of action. Sometimes it’s best to point out the dots and let your readers connect them. If there’s a news story that’s a hot topic in your community, you may want to write about the topic in general instead of the specifics about the situation. Your readers will know what you’re alluding to without having to explicitly state it.

When you’re a passionate writer, it’s important to state the facts and your feelings as they are without over-embellishing. Don’t manipulate the facts to get the message you want. Take a step back and review your work. Ask yourself what you can think, what you know, and what you can prove. When something is a rumor or an allegation, state that and cite your source when you can. Always be mindful of the fact that you can be sued for defamation if you repeat someone else’s defamatory statement – even if you didn’t know it was false.

One of my favorite ways to state my views without having to be so blunt about it is to quote someone who shares my perspective. I could call someone that I dislike or disapprove of an ass on my blog, but I think it’s more fun and effective to listen when others are talking about the issue and quote one of them when I hear them say “He’s a prick.”

If you want to learn more about your online dos and don’ts, check out my book The Legal Side of Blogging: How Not to get Sued, Fired, Arrested, or Killed.
You can also connect with me via TwitterGoogle+Facebook, and LinkedIn, or you can email me.
Please visit my homepage for more information about Carter Law Firm.

Employers Can’t Control Personal SM Accounts

i love my job by peretzpup

i love my job by peretzpup

Last week a friend of mine asked about if employers can require employees to do anything with their social media accounts. Apparently, his friend’s employer asked the employees to change the cover photos and avatars on their Facebook pages to some type of advertising for the company.

If a company wants to be involved in social media, they need to create their own accounts on Facebook, Twitter, and any other site where they want to have a presence. They should also have crystal clear contracts with the employees and/or businesses who manage these accounts that state how they should be used, who will own the intellectual property on the sites, and who will own the accounts and followers if the employee leaves or changes positions or if the company hires another company to manage their social media.

Back to employers telling employees what to do on their personal accounts – your personal Facebook account is your personal property. Your employer can prohibit you from being on your personal accounts during work hours or work computers and they can discipline you for violating your employment contract on it (as long as it doesn’t violate the NLRA). But to require you to promote the company on your personal page? That would be a big “Oh hell no.”

I checked out Facebook’s terms of service and they clearly state you must use Facebook Apps for all promotions and that you will not use “your personal timeline for your own commercial gain (such as selling your status update to an advertiser).” If your employment is contingent on promoting the business on your personal account, I see a valid argument that you essentially sold your part of your timeline to your employer.

On the other hand, companies want their employees to be happy in general and want them to support the product. I see no problem in companies making images available if employees wanted to voluntarily change their profile photos. I think it would be awesome if the company allowed employees to take pictures of themselves with a company mural or sign to use in social media if they were so inclined. This would have to be completely voluntary with no consequences, positive or negative, based on employee participation.

I’m a big proponent of employers leaving employees alone when it comes to their personal time and social media accounts as long as the employees aren’t violating company policies. If you think your employer is asking you to do something questionable with your social media accounts, check the website’s terms of service and consult a social media attorney (like me) in your community.

Feel free to connect with me via TwitterGoogle+Facebook, and LinkedIn, or you can email me.
Please visit my homepage for more information about Carter Law Firm.